Return Policy & Privacy Policy

Gift2Remember.us Return Policy

Chando does not accept returns, though we are firm believers in even exchanges.


In the event your order is damaged in shipping, please notify us immediately at marissa@Gift2Remember.com.
 

To receive an exchange:

Please take the packaging slot out of the box. Try to keep the porcelain and fragrance bottle inside of their packaging slots as much as possible to prevent further damages. Next, take a clear picture of your damaged porcelain or refill bottle, inside the packaging. Any damages outside of the original packaging slots cannot be determined to have come from shipping and handling errors. Send your photo to marissa@Gift2Remember.com.

We will contact you and request to put a credit card on file while your new piece is being shipped. Send your broken item in its original packaging and box to the following address:

All returns should be sent to:

Gift2Remember
Attn: Returns dept.
1320 Tower Rd., Suite 162
Schaumburg, IL 60173

Ship the damaged product within 15 days of your new piece being shipped out. If we do not receive your old piece (with box and packaging) within 15 days, we are forced to create an additional charge for shipping your new piece.

 

Privacy Policy

Gift2Remember does not sell or rent your personal information to third parties for marketing purposes at any time or for any reason.
 

Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard your data. Your information is transmitted on servers located in the United States, and your data and your personal information are protected against unauthorized access and disclosure.